Job Description
Provide L2/L3 support for hardware, software, network, and application issues.
Troubleshoot Windows devices, printers, mobile devices, and peripherals.
Administer Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
Manage Active Directory, Entra ID, MFA, user accounts, and access permissions.
Support LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and basic network infrastructure.
Manage endpoint deployment, patching, security, and device lifecycle.
Handle incidents, problems, changes, and assets through ITSM systems.
Perform root cause analysis and maintain technical documentation.
Train users and mentor junior IT support staff.
Support major incidents, system rollouts, and continuous service improvement.
Requirement
Bachelor's degree in IT, Computer Science, Information Systems, or a related
 5–7 years of IT support experience, including at least 2 years in a senior/lead role.
Strong experience with Windows 10/11 and enterprise Microsoft 365 environments.
Good knowledge of Active Directory, Entra ID, Group Policy, Intune, and MFA.
Good understanding of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN.
Experience with ITSM, incident/problem/change management, and SLA-based support.
Strong troubleshooting, communication, customer service, and leadership skills.
How to Apply
You can apply recruitment@activoservices.com or feel free to contact the hotline +95 9765685284 for any inquiries.