Senior Project Coordinator

•         Monitor performance metrics for both FTTH, PSTN systems to identify trends, latency issues, and capacity needs.

•         Assist in the design and rollout of network expansions, such as new FTTH site construction, and recommending upgrades based on usage data.

•         Develop and maintain reports and dashboards to communicate key performance indicators (KPIs) and data-driven insights to technical teams and management.

•         Identify and troubleshoot in network performance data, collaborating with engineering teams to resolve complex issues related to infrastructure and service delivery.

•         Plan, monitor, and coordinate outside plant network activities to ensure minimal service impact and rapid network restoration.

•         Negotiate contracts, manage vendor and LSP performance, and ensure compliance with Service Level Agreements (SLAs).

•         Collect and clean large datasets from various sources, ensuring data quality and integrity for accurate analysis.

•         Plan and manage budgets for pole and cable relocation works in coordination with regional teams.

•         Assess urgent changes in scope or timeline driven by government strategy; escalate to management and execute change management in line with internal approvals.

•         Track project progress, prepare regular reports, and escalate risks or issues to line leaders and management in a timely manner.

•         Align with internal teams (FSC, Call Center, Sales, SPM, etc.) to manage customer service impact and communicate project implementation plans effectively.

Complete project closure activities, including documentation, handover, and post-implementation records.