O&M Supervisor

Supervise all activities related to assigned O&M projects and ensure work is completed in accordance with client requirements, contracts, SLAs, and company standards.

Support the NOC and field technicians in managing emergency situations and ensure issues are resolved within the agreed Service Level Agreement (SLA). Support the preparation of Root Cause Analysis (RCA) reports for emergencies and incidents.

Manage emergencies, incidents, and SLA violations within the assigned region, communicate with clients, and provide timely updates to the O&M Manager.

Respond promptly and professionally to all internal and external communications, including emails, calls, meetings, and operational requests.

Plan, assign, and supervise employees engaged in the installation, operation, and maintenance of telecommunications systems, equipment, and supporting infrastructure.

Coordinate the acceptance of new sites by assigning appropriate teams and communicating site-related information to all relevant stakeholders.

Conduct regular site visits to monitor field activities and ensure Field Technicians complete assigned work in accordance with required quality and operational standards.

Ensure proper management and maintenance of company assets within the assigned area, including tools, mobile DGs, vehicles, accommodation facilities, and other equipment.

Review and validate field reports, operational information, and supporting documents to ensure accuracy and completeness.

Ensure all health, safety, and environmental procedures are properly implemented and followed by field teams during daily operations.

Plan, implement, monitor, and follow up on preventive and corrective maintenance activities until all identified issues are properly resolved and closed.

Assess manpower, tools, equipment, transportation, and other resource requirements and provide recommendations to the O&M Manager.

Ensure assigned teams have the necessary tools, equipment, transportation, and other resources required to perform their duties effectively.

Maintain effective communication with clients and internal stakeholders through emails, meetings, calls, reports, and other appropriate communication channels.

Identify potential operational risks proactively, assess their impact, and develop appropriate solutions and preventive actions.

Ensure the availability of spare parts and sufficient fuel at cell sites within the assigned region. Provide regular status updates to the O&M Manager and escalate issues when necessary.

Monitor fuel consumption at each cell site and ensure consumption remains within the approved targets provided by the Line Manager/CPH.

Monitor and control the consumption and utilization of fuel and spare parts within the assigned region.

Monitor and update site security arrangements based on changes in risk levels, in coordination with the O&M Manager, O&M Supervisor, and Site Security team.

Support the O&M Manager in cost control activities and client payment follow-up.

Ensure all required operational documentation and reports are prepared accurately and submitted to the internal engineering team and clients within the required timelines.

Coordinate with the Engineering team and clients at relevant levels to ensure smooth execution of O&M activities and effective resolution of operational issues.

Coach, guide, and develop assigned O&M teams to improve their technical capability, productivity, work quality, and overall performance.

Ensure all required activities and information are accurately recorded and updated in the I-TSM and M-ITSM systems on a timely basis.