Job Description
Manage all activities related to assigned maintenance projects and ensure they are executed in accordance with client specifications and contractual requirements.
Ensure the smooth operation and delivery of managed service projects through effective coordination with clients, OHS, Quality, and other relevant stakeholders.
Ensure a thorough understanding and effective implementation of O&M contracts and contractual obligations.
Plan, execute, monitor, and follow up on preventive maintenance activities, ensuring that identified issues are properly resolved and closed.
Ensure corrective maintenance activities are carried out in accordance with established processes and procedures.
Monitor and ensure achievement of all O&M KPIs related to fuel, preventive maintenance (PM), corrective maintenance (CM), NOC, spare parts, and consumables in line with contractual requirements.
Ensure the effective implementation and utilization of internal O&M systems and software, including I-TSM and M-ITSM, and ensure all O&M-related activities are properly recorded in the system.
Conduct monthly reconciliation of PM, CM, extra work, fuel consumption, and SLA performance with clients.
Communicate and coordinate with clients regarding SLA violations, penalties, warnings, and other contractual issues, and develop appropriate improvement plans to minimize penalties and service-level violations.
Conduct regular site inspections and assess equipment and maintenance quality to ensure compliance with government regulations, client requirements, contractual standards, and industry best practices.
Assess resource requirements and ensure the effective allocation and utilization of manpower, tools, equipment, transportation, and other operational resources. Recommend improvements where necessary.
Evaluate field staff performance and work quality through regular inspections, performance monitoring, and other appropriate assessment methods.
Organize and facilitate internal and external meetings in accordance with project requirements, covering quality, operational status, project progress, logistics, and reporting based on agreed SLAs and KPIs.
Identify potential operational risks proactively, assess their impact, and develop appropriate solutions and preventive actions in advance.
Coordinate with O&M Supervisors and other relevant personnel on analysis, reporting, corrective actions, and continuous improvement plans in accordance with client requirements and SLAs.
Prepare the annual O&M budget for assigned operations and submit it to the direct supervisor for review and approval.
Monitor operational costs and ensure all expenses remain within the approved budget.
Ensure all client reports are prepared and submitted accurately and on time, with appropriate follow-up and action taken where required.
Follow up on client payments and provide regular payment status updates to the MS Head in accordance with internal procedures.
Supervise and ensure the proper preparation, maintenance, and completion of all documentation related to O&M projects.
Coach, mentor, and develop O&M Supervisors and assigned teams to improve technical capability, performance, productivity, and overall service quality.
Requirement
Bachelor's Degree in electrical or Telecom 7–10 years of relevant field experience, preferably in Operations & Maintenance, including active and passive maintenance.
Strong knowledge of O&M operations, maintenance processes, SLA management, KPI monitoring, and client coordination.
Strong leadership, communication, negotiation, and problem-solving skills.
Ability to manage multiple projects and priorities effectively.
How to Apply
You can apply to this position from our application form or apply via recruitment@activoservices.com or feel free to contact the hotline 09 765 685 285 for any inquiries.