Job Description
Monitor and track premium payments across various channels (e.g., bank transfers, online payments, cash).
Reconcile premium receipts with policy records and financial systems; support automation and digitization efforts.
Maintain accurate and up-to-date records of collections, outstanding balances, and refunds.
Daily internal transactions check for team to support quality control.
Collaborate with Operations and Distribution teams to fulfill customer policy servicing requests.
Ensure timely response and resolution of issues requiring cross-functional support.
Understand policy provisions and products to effectively explain them to customers.
Handle customer complaints with professionalism.
Gather feedback from partners and customers to improve service quality and strive for “Omotenashi” standards.
Requirement
Any Bachelor’s Degree.
Related certificate or Diploma in a financial background.
Proven work experience in Collection, Policy Servicing, and Customer service with a minimum 1 year of experience in Insurance, Banking, MFI or other related background
Strong in people skills (interpersonal relationships), communication skills, and pro-business.
Basic proficiency in Microsoft Word, Excel, PowerPoint, outlook
How to Apply
You can apply recruitment@activoservices.com or feel free to contact the hotline +95 9765685286 for any inquiries.