Job Description
• Provide engineering support for issues connected with the network infrastructure from customers, Vendors, and internal departments.
• Manage IT operations and trouble ticket queues, and internal department escalations in the COS system.
• Monitor network infrastructure and power status in the RMS system.
• Responsible for daily NOC reporting to customers, hotline calls, and emails.
• Document all network-related activities in the ticketing system.
• Ability to work on a 24/7 on-call rotating roster
• Monitor the alarm activity & Site outages through the RCA documentation.
• Create and update tickets with 100% accuracy, following established procedures.
• Perform other duties as assigned by line manager
Requirement
• Bachelor’s degree in information technology or Computer Science
• Extensive experience working as an NOC engineer
• Customer-oriented, and capable of providing high levels of client satisfaction
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues
• Excellent written and verbal communication skills
How to Apply
You can apply to this position from our application form or apply via recruitment@activoservices.com or feel free to contact the hotline 09 765 685 284 for any inquiries.