Customer Service Executive

·         Open the offices in the morning and lock the doors in the evening and give the key to NOC team shift leader.

·         Ensure that the front and rear entrances of the building are clean.

·         Switch on all lights and check cleanliness of the interior, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps to rectify.

·         Review and update on a regular basis the staff contact.

·         Greet and welcome visitors to the Offices between 8.30am and 5:30pm, ensuring they sign in the visitor’s book and informing the relevant member of staff of their arrival.

·         Monitor and ensure that the reception area is kept tidy and projects a business-like image.

·         Keep a record of visitors signing in and out of the office.

·         In the event of a fire and/or any other emergency requiring staff to leave the building, to be responsible for ensuring that the visitors book and taken to the outside meeting check point.

·         Check and sign for deliveries, before informing the relevant member of staff of their arrival. Follow procedures and ensure security of valuables (Deliveries).

·         On receipt of the appropriate request, book couriers on behalf of members of staff.

·         Draw up paperwork and ERP submission to ensure cleaners/security overtime, and salary loan are corrected.

·         Issue and record building access cards, modems, lanyards, necessary forms to ensure compliance with building rules and regulation and arrange of the placement of name plates for new staffs.

·         Notify building management in advance about the out of office hours working on behalf of staffs.

·         Provide office supplies (Stationery) for staff and maintain adequate stocks and inform to superior for ordering new supplies.

·         Introduce new staffs and internships to office interior, workplace, meeting rooms’ locations, toilets, Pantry, etc.

·         Process invoices for the courier charges, top up expenses and other related payments including of validating the invoices and requesting necessary approval for payment.

·         Raise PR and function as administrative duties for opening, closing, and distributing top ups on a monthly basis and generate reports.

·         Monitor and validate Meeting Room Bookings reserved by staffs in MS outlook.

·         Provide support to the Head of Admin & Fleet and other members of the Admin & Facilities Management Team.

·         Contribute to team-wide communications and knowledge management and participate in organisation-wide events and discussions on related topics/projects.