Agency Event & Operational Support

• Manage project documentation, client communications, and other administrative task related to Agency Operation.

• Assist in responding to Agent inquires, providing status updates, ensuring agent satisfaction.

• Identify areas for operational efficiency and help implement solutions to streamline workflows.

• Ensure that all deliverables meet the agency’s quality standard and expectation.

• Assist in managing third-party vendors and suppliers in onboarding and ensuring their timely and quality contribution to projects.

• Assist in contracting and monitor payment statuses, follow up on overdue invoices, and collaborate with the finance and procurement team to resolve any payment related issues.

• Maintain records of payments, invoices data related to vendor payment.

• Work closely with other staff and departments.

• Participate in continuous improvement initiatives.

• Build network with cross function and be collaborative among the team and communicate transparently with supervisor/team lead.

• Deliver allocated events and projects, undertaking detailed logistical planning, assist in execution and administration as necessary.

• Attend cross-departmental meetings, working groups and briefings that affect the delivery of events.

• Coordinate event logistics such as venue booking, vendor coordinating and transportation arrangements and report back to the reporting manager/Team lead.

• Provide on-site support during events, including, registration, crowd management and troubleshooting.

• Performs other responsibilities and duties periodically assigned by supervisors/team lead in order to meet operational and / or other requirements.

• Create detailed event timelines, schedules and checklists to ensure smooth process.

• Together with other members of staff, handle general enquiries including written, phone and e-mails.